FAQs


Nationwide Delivery & Return

  • What is your shipping carrier?
    • USPS
  • How long does it take to ship my product?
    • For our dried flower products, we will do our best to ship as soon as we can. It usually takes about 4-14 days to arrive.
  • What is your return policy?
    • Due to the Covid-19 global pandemic, all sales are final. Should there be any issues with your order, please contact us by emailing thetravelingstem@gmail.com.

Local Deliveries & Pick Up

  • Do you offer local deliveries?
    • Unfortunately, due to limitations, we currently do not offer local deliveries.
  • Do you offer local pick up?
    • Yes! For fresh bouquets, we currently offer local pick up every day upon availability in South Bay - San Jose (Zip Code 95135). For local pop-ups we offer pick up on site, which can be found in the product description.

    Product

    Dried Flower Products
    • For the DIY Mini Sola Kit, will I need any other material?
      • Just a pair of scissors.
    • What are sola flowers?
      • Sola flowers are handmade wooden flowers that are made from natural ingredients. They are eco-friendly, 100% biodegradable and sustainable.
    • Are the dried flowers real?
      • Yes, all of the flowers that we use are real.
    • How long do sola flowers last?
      • Forever! 
    • How long do dried flowers last?
      • Dried flowers usually last around one to three years. They will last longer if they are kept from moisture and out of direct sunlight.
    • How do I take care of the sola and dried flowers?
      • Sola and dried flowers are delicate and can get damaged with rough handling. In general, keep the flowers in a cool, dry area, and away from direct sun exposure.

      Fresh Bouquet Series

      • How long will the fresh bouquet last?
        • Depending on how you care for your bouquet, the flowers can last from around 2 to 7 days. 
      • How do I take care of the fresh bouquet?
        • Carefully remove the packaging of your bouquet. Trim the stems at a 45 degree angle to keep your flowers fresh. Fill a vase with clean water and add the flower packet that is included. Finally, put the stems in the vase.
        • To keep your flowers longer, change the water every other day and trim the stems where necessary

      Contact Us 

      • How can I contact you?
        • To contact us, please DM us on Instagram @thetravelingstem or email us at thetravelingstem@gmail.com.